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Comment for My order was not delivered after payment was made to the supplier
05-05-2020
I quote some chemicals products with Woerte Chemicals. After quotation approved, client sent money for 5kg of samples, not for lab analysis, but for production tests. Money was sent on the January, few days later this company went out for holidays and returned on February 10th. But, before leaving for holidays, they sent 300G of sales by mistake, and these samples are at Brazilian customs, as a standard procedure it\'ll take between 30 and 45 days. So once they\'re back I talk to them and they said they\'ve mistakenly sent wrong quantity but that it could be used for lab tests, so they\'re saying that I should wait until this are delivered to me, and then hand it over to client AND only after that, they will send the 5Kg as paid and requested by client.
The thing is, that they have to sent what client paid for and not what they want. They had to sent that quantity immediately because it take long and client had schedule to trip to China next month and now he won\'t because of this mess.
So I\'m asking you to contact them and ask for the money back because I don\'t want to make this deal with them anymore. They made me fool and I can lose my client because of this.
Please help,
Regard
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DeZhou Woerte Chemical Co., Ltd Headquarters
Company Information
DeZhou Woerte Chemical Co., Ltd is a professional manufacturer and exporter in the field of Metal products. Main porducts including Ferro silicon, Ferro Chrome, Ferro Manganese, Ferro Tungsten, Zinc Ingot, Aluminium Ingot, Magnesium Ingot, Antimony Ingot...All our products are produced by our capital-owned factories, which are well equipped with the first class quality
systems, modernized warehouses and professional transport teams. Meantime, supported by our close
cooperation with other major manufacturers of chemicals in the country, we also source for their products, which
make us meet our clients' demands in a wider scope. On a large scale, our products have been sold well in
Africa, Mideast, Southeast Asia, South America, Eastern Europe and Western Europe. Meanwhile, we have won
the high praised of customers.DeZhou Woerte Chemical Co., Ltd always insist the business creed of "quality first,
reputation first, customer first�.
We warmly welcome to establish various business connection and cooperation in virtue of good reputation with
friends both at home and abroad.
Our Advantages,
Competitive price and best quality
Full experience of large numbers containers loading in Chinese sea port
Fast shipment by reputed shipping line