Ningbo Allwell outdoor furniture reviews

[ec08] Prior to ordering from Allwell International, I extensively interviewed them in March and explained that when I placed an order with them, because I was actually ordering for other companies, the most important thing was that they deliver on time. Allwell swore that they'd never be late. I ordered patio furniture from this company at the beginning of APRIL. (April 8th) They said it would ship in 40 days which would have been May 18th. Normally, they said that an order would take 25 days but because I was ordering some samples for other companies and there were colors involved, it would take 40 days. I was told at that time that all of the items would ship in 2 giant boxes in complete sets. This was very important to me because I had previously been burned by another Chinese company (Yongkang Wonderful who has both cheated me out of products, complete sets, has horrible quality, and sent over 66 incomplete sets etc.) In April, my contact person ( Michael" aka "Li" aka stated that I would get better rates if I had my order given directly the the factory. He asked me NOT to send money yet. He later said that he was trying to do the order himself because his company was trying to cheat him out of money. It seems that he was trying to do the order himself so he could keep all the commission. He confirmed this. I felt very very uneasy at that point. Apparently, he did not have the credentials to pull it off and told me to send the money to his Trade Company. His messing around trying to get commission behind the back of his company cost me precious time. This should show the character of the person "Li". On around May 18th, I was informed that they had not even started yet because the factory was "moving to a bigger building". They then gave me a shipping date of June 5th. Around the end of May, I was informed that they were moving the shipping date to June 10th. They then said June 15th and after that,June 20th and June 25th. I was enraged that they kept changing the shipping dates and on about the first of June, I asked for my money back. I was told that they couldn't give me my money back because the frames had already been made. They promised that they would give me a letter stating I'd give them 1% per day for every day my order was late after June 25th. I had to beg and beg for the the letter for weeks. When I finally received something, (about June 15th) it was not a letter, but they had made a whole new contract. I did not ask for nor want a new contract. The worst part was that they changed the date from June 25 to June 27th. They promised to change the date on it, but never did. These items had been purchased for retailers, who had expected to be able to get these items at the beginning/middle of June, which was the beginning of our summer. Many people started canceling their orders because I kept giving them the new shipping dates from Allwell. Many of them said they would again return the money when and complete their purchase when they were sure I could get the product. This caused problems with my bank as some of the orders were very big. In all, the amount of refunds I ended up giving and the financial losses were in the thousands. I told Allwell that I was having a problem and needed the copies of all the Bills of Lading, tracking numbers etc. This was around the date "Michael or Li" stated they were to ship. He tried to avoid me/ignore me for almost 2 weeks, because in truth they had not shipped. I finally received some tracking numbers at the end of June, but they were incorrect or fraudulent. I had to call Maersk who said that those weren't even their tracking numbers. I went back to Allwell who claimed that Maersk had thrown the containers off the ship because they were too full. I contacted Maersk who claimed it never happened. I needed more than the very few tracking numbers for my bank, but continued attempts to get them from Allwell, failed. The truth is, my items had not all shipped until July 22nd, and I was unable to provide the bank or my buyers the critical information that would have kept them from filing charge backs/ asking for refunds/ canceling orders. My loss of money and orders weighed in at well over 100,000 during that month, partly because of the many shipping dates I was forced to give my clients and partly because it was now the end of summer instead of the beginning when they's arrive. Since they had caused me such a great loss of money and customers who were waiting to pay on delivery, I had come up with the alternate plan to sell my inventory to one of my clients as it arrived. Because I had tried to cancel the order, this company decided that the way they would make sure that I accepted the whole order which was now arriving in August instead of June was to TAKE ONE PIECE FROM ALMOST EVERY SET AND KEEP IT FOR THE LAST 4 CONTAINERS. I didn't know this yet. Still begging for the rest of my shipment tracking, around July 10th, I told Li, that because he had failed to give me all the documents, I had lost money and could not get it back because he had failed to help me. Then he told me that some items wouldn't ship for a couple more weeks. After he told me that it was all chaise lounges/daybeds, I told him to hold them at the factory and he said he would and that if I didn't end up getting them, they'd just be resold. That was ok with me. He later told me that he couldn't get them to cancel the items because they had already made ( after he said that they'd resell them) them, so they shipped anyway 12 days later. The items started to arrive starting in mid to late July. I paid for the containers as they arrived, but when I opened them, they all had incomplete sets AND DID NOT MATCH IN ANY WAY THE COMMERCIAL INVOICES OR PACKING LISTS. Those were 100% fraudulent. Li kept telling me every time that the pieces would be in the next container, then the next and so on. Because they were incomplete, I could no longer sell them to clients, nor call back the clients who had asked for refunds but still wanted their items, nor sell them to the people who had ordered them but wanted to pay when they arrived. I was getting stuck with incomplete items. I grew very angry with each arriving container, because instead of completing my existing sets, I was receiving more incomplete sets. They caused me to lose money and then they made it so that I had no way to collect more money for the merchandise I had. When it came down to the last 4 containers, I asked for my 1% per day discount, which should have been 27%. They refused to give me any discount. I also did not have enough money to pay them in full. After trying to cancel the order, asking them for help so I could get my money back from clients and only getting fraudulent documents, asking them to hold some containers ( which they couldn't do because they knew all along that they had saved some of the pieces to each set for these last 4 containers) it came down to not having enough money to pay for these containers that arrived weeks apart. I tried to explain the situation to them as I had been all along, but they began to be abusive for a situation that had been created entirely by them. They lied about many facts and continue to do so now. When it came to the last containers I paid for, I was very heavy hearted. I asked Li if these would complete my sets and he said Yes, but when I got them, the shipment was entirely coffee tables and more loose pieces to further incomplete sets. They had wanted me to wire them another $30,000 but it was the last money I had at the time and I would be paying on more incomplete sets. I felt that the lies they had told me about everything all along had done nothing but make me lose more money and I wasn't going to send $30,000 for coffee tables that had no sofas etc. I was paying 12,000.00 per month to house furniture that was incomplete, that I could do nothing with except continue to pay warehouse fees on. They've since admitted that they never even gave my order to the factory until June. I've tried every way possible to make deals with them including having an attorney hold them. but the problem has always been that after everything they've done, they didn't want to give me my discount, which would allow me to pay off my containers, instead, they wanted me to agree to a lesser discount where I'd still owe them money. The items sat in port for over a month incurring port storage fees of over $30,000. They agreed in writing that I would appoint a US attorney to create a binding contract and hold the money until they released the goods, but once I paid him, they tried to change the contract to make me owe them even more money. Finally, I agreed to work out a deal where I'd pay them $30,000 and they'd release the containers the same day they received a copy of the wire and that I'd take only a 15% discount and I'd owe them a balance. Essentially, I was extorted into giving up the discount that I was due of 27%, because my warehouse fees and port fees in the waiting time had been $30,000 plus 36,000 in warehouse charges. A Contract was signed by Ella of Allwell International and myself. They agreed to release the goods the same day I paid. I sent the wire, but as soon as they had the money, they started trying to extort me into even less of a discount, and changing all the terms of the signed contract. They now refuse to release the goods and are trying to get me to pay 12,000.00 more than I agreed. All I have for $175,000 is a warehouse full of unsellable items costing me 12,000 per month, and $1000 per days in Port fees. If you are thinking of doing business in China, The ONLY way to be safe is a Letter of Credit. Never send wires. PLEASE EMAIL ME FOR DOCUMENTS!