OK Crystal Craftwork Factory reviews

Feedback to TradeKey from U.S. customer – Adam Rosenbloom The name of the person I dealt with was Yang Feng of the OK Crystal Factory in Yiwu, China. Payment was made for a crystal chandelier in the amont of $273.00 plus and additional $118.00 shipping charges on Dec. 12. 2008. When the chandelier arrived three pieces were broken. The company created a replacement part for one of the pieces, but this part was not created correctly. It was nearly twice as large as it should have been. The company has offered to ship me a new chandelier, but only on the condition that I pay for the shipping charges again. Mr. Muhammad Ali Samejo of Tradekey informs me that it is in fact the seller’s responsibility to make sure I receive the items in 100% excellent condition with no defects/damages, and that it is against the law to back-track on this agreement. So I am currently left with a broken chandelier at home and the company is refusing to issue me a refund of the purchase price. Now, I simply want a refund of the $273.00 I paid for the chandelier. Sincerely, Adam F. Rosenbloom Documentation: TO: Feng Yang, OK-Crystal Lighting Factory No. 133 Binwang Road Yiwu City, China From: Adam F. Rosenbloom 145 East 92nd Street, Suite 1A New York, NY 10028 Tel: (212) 650-0566/Fax: (212) 400-4962 E-mail: [email protected] Website: http://www.Kidsmusic.us.com 12/12/2008 Dear Jennifer, I went to Western Union and sent the money. When I tried to send it using the business form the lady at Western Union said that the business code 322000 was not coming up on their computer. So, as per your instructions, I used the residence form instead. The lady at the New York office said that since I was sending the money to a residence, you are going to have to pick up the money at a Western Union office in China. They will call you on the 579-85525892 telephone number to let you know that the money has arrived. If you don’t know the nearest office location, ask them. You MUST give them this number in order to pick up your money: MTCN: 235 - 983 – 0013 Please let me know of you have any questions. Sincerely, Adam Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC Dear Adam F. Rosenbloom, Sorry for reply you late. About the packing,even we use wooden batten it could be damage,because it was delivery by air.it <http://air.it> is a long way. To be honesty,we didn’t use wooden batten as agreed is our mistake,but damage things never happen before.It just happen,and as usual,we can charge from Express company,but now we can’t.how we should have all responsibility? In one of your Email said you will pay for the air charge then we send a new one to you,I have discussed with our CEO and he agree with your requirements.That’s the best compromise. If there’s any question please let me know. I hope our both have a good compromise for this. Looking forward to hearing from you soon. Best regards, Jennifer yang 2009/4/21 Adam Rosenbloom <[email protected]> Jennifer, We both know that was not reasonable to have the DHL delivery person wait while I unwrapped each and every one of those pieces to inspect for damages. Furthermore, I was not notified that there was any statute of limitation as to when your company can file a claim for reimbursement. You can also submit the dated records of our correspondences to the Express Company if there are any questions as to the truth of my statement the chandelier arrived damaged The reason the time is long past is because I was waiting for you to create a new siphon. The new siphon was created much too large. Therefore, the fact that my super didn’t discover the additional broken pieces until later is not relevant. I certainly think it appropriate for your company to at least submit a claim to the Express Company and see what happens. At the heart of the matter is the fact that the chandelier was not packaged properly as it should have been, with a wooden crate and good packing material. I had even asked before and you sent me a photo of the crate and wooden batten and it was not packed that way. Had it been, this whole situation could have been avoided. If you wish, I will pack up the chandelier as best I can and send it back to you, at your expense, however. I paid for the international shipping once. To have me do so again, seems quite unfair. I’m sure we both want to avoid a costly legal proceeding. The Trade Key website lists you as CEO and Legal Representative of your company http://www.tradekey.com/profile_view/uid/513536/OK-Crystal-Craftwork-Factory.htm It is such a beautiful chandelier. Your company really does such fine work. But I cannot pay twice for the shipping when it is not my fault that the chandelier broke. If something like that happens here in America the company always pays for it. They automatically send a return label, just in case. In fact, that just happened to me with a large book case from California. It arrived with a hole in it and the company paid for the return shipping. No questions asked. I think the truly honorable thing to do would be for you to simply send me a new chandelier at your expense, packed properly this time. I will be happy to write a letter to the Express Company in support of your claim for reimbursement. Again, if there is any Consumer Protection Agency in China as we have here in America I will also write a letter to them praising your fine customer service. The other choice would for you to issue a refund of the $273.00 already paid to you. Either option is acceptable to me. Sincerely, Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Jennifer yang <[email protected] <http://[email protected]/> > Date: Mon, 20 Apr 2009 19:17:51 +0800 To: Adam Rosenbloom <[email protected] <http://[email protected]/> > Subject: Re: Refund Request Dear Adam Rosenbloom, Thanks for your reply ! About the pictures you show us ,I am sorry to tell you that,we can't not get money back from the Express company ,because time past long,they would think that the glass tubes can be damage when you installing it.That's why you should check the package and see if they in good condition when you receive it,if you find it was broken then you shouldn't accepted it. Now it is hard to prove it was damage on the way.right ? I hope you can understand out situation. Best regards, Jennifer yang 2009/4/19 Adam Rosenbloom <[email protected] <http://[email protected]/> > Dear Jennifer, I have shown you the evidence of the box without the wooden batten, as well as the three broken pieces in several email attachments. You may forward those photos to the Express Company as evidence of the damage. I will absorb the loss of $118.00 ($391.00 – $273.00 = $118.00) and consider the matter resolved. Please issue me a refund check in USD in the amount of $273.00 to my address: Adam F. Rosenbloom 145 East 92nd Street Apt. 1A New York, NY 10128 USA Thank you. Best wishes, Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Jennifer yang <[email protected] <http://[email protected]/> <http://[email protected]/> > Date: Sun, 19 Apr 2009 19:56:28 +0800 To: Adam Rosenbloom <[email protected] <http://[email protected]/> <http://[email protected]/> > Subject: Re: Refund Request Dear Adam Rosenbloom, Sorry for reply you so late! About the broken chandelier,according to the practice,if it was damaged on the way,it should be responsible by the Express Company,when the goods arrived you should open it and check if it was damaged.then we can compensate for the loss from the Express Company.If not we both will suffers great loss. Frirst time,you told me only one glass tube was damaged and we sent you a new one ASAP.We wish to make our customer satisfied even it cost a lot. We hope we can get some money back from the Express Company if you show us the evidence. Anyway,Our company can remake a new chandelier for free as you said you pay for the air freight.Our principle is to provide our perfect service to our customer. Looking forward to hearing from you too. Best regards, Jennifer yang 2009/4/18 Adam Rosenbloom <[email protected] <http://[email protected]/> <http://[email protected]/> > Dear Jennifer, I have not heard from you since Tuesday March 31. Neither did I receive a response to my email of Monday April 6, 2009. Two weeks have past and I am concerned since you have always answered your emails to me so promptly. We began our correspondence on December 7, 2008. The price for a single item was $273.00. With shipping it came to $391.00. At the point, it is with great regret that I must request a refund of the $273.00 I paid to your company. Sincerely, Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC ------ Forwarded Message From: Adam Rosenbloom <[email protected] <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> > Date: Mon, 06 Apr 2009 15:51:34 -0400 To: Jennifer yang <[email protected] <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> > Conversation: have you got the glass siphon Subject: Re: have you got the glass siphon Dear Jennifer, Many days have past. I have been waiting to hear from you. The broken chandelier is now becoming obstacle to my moving forward. Please, let us resolve this matter speedily. Sincerely, Adam F. Rosen bloom Permanently Certified New York State Music Educator President Kids music LLC From: Adam Rosenbloom <[email protected] < Date: Tue, 31 Mar 2009 10:17:15 -0400 To: Jennifer yang <[email protected] <> > Conversation: have you got the glass siphon Subject: Re: have you got the glass siphon Dear Jennifer, I will wait. I hope I will not have to wait too long. In the meantime, let me show you a Persian rug I am thinking of purchasing to go with the chandelier. They look like they are pretty much the same color. Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Jennifer yang <[email protected] <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> > Date: Tue, 31 Mar 2009 16:57:50 +0800 To: Adam Rosenbloom <[email protected] <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> > Subject: Re: have you got the glass siphon Dear Adam Rosenbloom, Don't try to send back the crystal chandelier to us now,the air freight will be very expensive for you. Anyway,I feel sorry about this trouble, we both spent so much time on this case and you didn't see the beautifull chandelier hanging in your house. After we discuss with our CEO then we talk,please wait . Best regards, Jennifer yang 2009/3/31 Adam Rosenbloom <[email protected] <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> > Jennifer, Here is a photo of the bowl-shaped object that also got damaged in shipping. Jennifer, would be possible to give me a new chandelier without returning the all remaining parts of the old one? Normally, I wouldn’t make such a request. But I am only a customer. I am not set up for shipping a chandelier to China. It means I have to find a store that sells a proper crate, and packing materials. Then I will have to go and purchase the materials. Then I will need to wrap each individual piece of the chandelier by hand and seal the crate. But it will take me an entire day of my life and I cannot afford to spend an entire day involved sending a broken chandelier back to China. It would really be a tremendous hardship. On the other hand, the parts could still be of value in the construction of a new chandelier for you. I understand that and I want to minimize your loss. I propose to you, therefore, that I will buy a new sturdy box, and packing material. I will ship to you the less breakable parts of the chandelier, namely all the separable parts made out of brass and other metal. The delicate crystal tubing, however, I believe, is best left in the USA. When I think that in this case, even experienced professional packaging companies such as yourselves, could not deliver all the crystal undamaged, the chances for an amateur packer such as myself doing so successfully seem rather unlikely. Please, let me know what you think. Sincerely, Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Adam Rosenbloom <[email protected] <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> > Date: Mon, 30 Mar 2009 12:35:44 -0400 To: Jennifer yang <[email protected] <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> <http://[email protected]/> > Conversation: have you got the glass siphon Subject: Re: have you got the glass siphon Dear Jennifer, I laid the new glass siphon down on my scanner bed next to the old broken one. Look how GIGANTIC the new one is! It didn’t even fit on the scanner bed, while you can see that the old one did. That’s why I was laughing. Also, see, there are supposed to be wires inside. The new one was just hollow. But it didn’t matter. You can’t have a chandelier with five short arm and one gigantic arm. Don’t worry. Everything will be fine. Adam F. Rosen bloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Adam Rosenbloom <[email protected] Date: Mon, 30 Mar 2009 02:08:51 -0400 To: Jennifer yang <[email protected] Conversation: have you got the glass siphon Subject: Re: have you got the glass siphon Jennifer, Here is a photo of the box and one small round piece. I will try to get additional photos soon. Sincerely, Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Jennifer yang <[email protected] <> > Date: Mon, 30 Mar 2009 10:56:32 +0800 To: Adam Rosenbloom <[email protected] <http://[email protected]/> <> Subject: Re: FW: have you got the glass siphon Dear Adam Rosenbloom, I am sorry to hear that.this situation never happen before,it is really a big trouble to our company.I need to discuss this with our CEO and reply to you.and please take a clear picture of the chandelier and send me back. Best regards, Jennifer yang 2009/3/28 Adam Rosenbloom <[email protected] < Dear Jennifer, I wish I could report better news to you today. Most of the news is bad. But we will find a way to make this work anyway, I’m sure. I was finally ably to speak with the superintendent of my apartment building today. There is good news. The glass siphon which arrived by DHL was completely undamaged. It was extremely well packed. Absolutely no breakage. Now, the old glass siphon came with a piece of black plastic and silver metal strips on one side. There were also two white wires enclosed inside the glass siphon. There was a brass nut and some threading as well. The new siphon only came with the glass part and the two brass ends. No black plastic, no silver strips, no white wires, no brass nut, and no threading. Most importantly, the piece is far too large to be a part of the chandelier. It is not at all the same size as the other five. By comparison it is a GIANT! (LOL) I took a piece of plain string and laid it alongside the glass siphon. Then I measured the length of the string. It was 24 inches long! It was supposed to have been 14.6! What happened?! I am laughing. So I just don’t see how it can possibly be used. ---- To make matters even worse, my apartment building superintendent did not inspect all the pieces in the package thoroughly. He said that glass siphon was the only piece that was damaged, but that was not true. Today I opened the entire package for myself and unwrapped and examined every piece with my own eyes. There were two additional pieces that were damaged 1) a small red dome-like object (one of a set of six) and 2) a large red dome-like object. I can put the pieces of the chandelier on my scanner if you need verification of this. I have also saved the original box as proof of the substandard packaging the first time. ---- Jennifer, I am certainly open to any suggestion you may have as to how to resolve this matter. The more I spend time with this chandelier, the more I love it. I don’t want any other. I can walk down the street in my own town and buy a chandelier. But it wouldn’t be the same. I am willing to go to the trouble to have it imported from China. At this point, I really think the easiest thing to do would be for you to send me a brand new chandelier and package it really well this time, with the same attention to detail with which your company packed that last DHL package. I think that would better than trying to manufacture three small separate little pieces which might not fit together. I would also like to add that I feel that we here in America are not totally blameless in this matter. If my building superintendent had not told me that the glass siphon was the only piece of the chandelier that was damaged your company might have made a different decision. If he had told me the truth, namely, that three pieces were damaged, your company might have come up with different solution and spared you the trouble and expense of creating the new siphon (never mind that it was too big). Therefore, while I think it is best that I receive a brand new chandelier, this time I wish to offer to pay for the full cost of the shipping. I hope you think this is fair. If you do that I would be happy to write a letter to your company’s Customer Care Department thanking the department for its commitment to the highest standards of customer satisfaction. It will be a very nice letter that you can use in your company’s advertising. Please let me know what you think. Sincerely, Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Adam Rosenbloom <[email protected] < Date: Mon, 09 Mar 2009 22:11:08 -0400 To: Jennifer yang <[email protected] <> > Conversation: have you got the glass siphon Subject: Re: have you got the glass siphon Dear Jennifer, I received the glass siphon today. I have not opened the package yet. I will let the Superintendent open it. He has better equipment and skills for opening packages. He could not get to it today. I will try to get him to put the chandelier up tomorrow. He is very busy with other tenants, so it my take a couple of days until it finally gets installed. I’ll let you know when it does. But at least you know it has arrived. I didn’t hear any broken glass noises from inside the package. The last time, I did. So I’m pretty optimistic that when the Super opens the package the glass siphon will be completely intact. I will keep you advised. Sincerely, Adam F. Rosenbloom Permanently Certified New York State Music Educator President Kidsmusic LLC From: Jennifer yang <[email protected] <http://[email protected]/> <> <http://[email protected]/> > Date: Mon, 9 Mar 2009 21:42:03 +0800 To: Adam Rosenbloom <[email protected] <<> <http://[email protected]/> > Subject: have you got the glass siphon Dear Adam Rosenbloom, How are you ? Have you got the glass siphon ? Is it OK ? I wish everything will be OK . Looking forward to hearing from you soon. Best regards, Jennifer yang 2009/3/4 Adam Rosenbloom <[email protected] < > Dear Jennifer, > > I am fine – thank God. > > As soon as I get the glass siphon I will give it to the superintendent of my > apartment building and he will hang the chandelier. He knows how to do this > well. > > I showed the pieces to my sister. She likes the color. I want to buy a Persian > carpet that will go well with the Chinese chandelier. They should look > beautiful together. > > Sincerely, > > > Adam F. Rosenbloom > Permanently Certified New York State Music Educator > President > Kidsmusic LLC > > > > From: Jennifer yang <[email protected] <http://[email protected]/> > > > Date: Tue, 3 Mar 2009 19:22:34 +0800 > > To: Adam Rosenbloom <[email protected] <> <http://[email protected]/> > > Subject: Re: Chandelierpiece006.pdf.zip > > Dear Adam Rosenbloom, > How are you ? > The glass siphon have been sent out today, the tracing No. of DHL is 8455565300 > You will get it this week, I hope this time everything will be OK.I am so sorry > for the delay and make you wait for a long time. > Best regards, > Jennifer yang > > 2009/2/22 Adam Rosenbloom <[email protected] < >> Dear Jennifer, >> >> Thank you. I will send the money as soon as possible. >> >> Sincerely, >> >> Adam F. Rosenbloom >> Permanently Certified New York State Music Educator >> President >> Kidsmusic LLC >> >> >> >> From: Jennifer yang <[email protected] < >> <http:// /> <http://[email protected]/> > >> Date: Sun, 22 Feb 2009 14:28:17 +0800 >> >> To: Adam Rosenbloom <[email protected] < >> Subject: Re: Chandelierpiece006.pdf.zip >> >> Dear Adam Rosenbloom, >> OK, we agree with that. just pay 34$ is OK. >> Once the new tube are finish I will send to you . >> Best regards, >> Jennifer yang >> >> >> >> 2009/2/20 Adam Rosenbloom <[email protected] >>> Jennifer, >>> >>> I am prepared to pay the air freight of $68.00 if you truly believe that >>> this the fair and honorable thing to do under the circumstances. >>> >>> I have been reviewing our communications over the last several months. On >>> December 12, 2008, you wrote: >>> >>> 2008/12/8 Jennifer yang <[email protected] >>>> >>>> Dear Adam Rosenbloom, >>> We never get any complaints about the packing from our clients, Our packing >>> is good ,please take a look at the enclosed photo (Inner packing: Carton >>> with bubble inside Outer packing: Carton with wooden batten), so it won't >>> broken easy when shipping . >>> >>> When the package arrived it did not look at all like the photo. That is why >>> I was waiting for something else. I was expecting a carton with a wooden >>> batten, as in the photo. The truth is that your company delivered something >>> slightly other than what was promised. >>> >>> On the other hand, the tube might have gotten damaged even if there had been >>> a wooden batten in the carton anyway. It is impossible to know that. >>> >>> In the interest if complete fairness I suggest that we split the loss - >>> $34.00 for your company and $34.00 for me. >>> >>> If you agree to this, I will go to the Western Union office and send you a >>> money transfer in the amount of $34.00. I will also pay for the Western >>> Union fee. >>> >>> So let me know you feel about that. I will let that decision rest with you. >>> >>> Sincerely, >>> >>> Adam F. Rosenbloom >>> Permanently Certified New York State Music Educator >>> President >>> Kidsmusic LLC >>> >>> >>> >>> From: Jennifer yang <[email protected] > >>> >>> Date: Thu, 19 Feb 2009 19:50:34 +0800 >>> >>> To: Adam Rosenbloom <[email protected] >>> >>> Subject: Re: Chandelierpiece006.pdf.zip >>> >>> Dear Adam Rosenbloom, >>> >>> Now we are remaking the tube, next week can send it out, I am sorry about this >>> broken tube and made you wait. the air freight I asked for shipping cost >>> about US$68. >>> The information for Western Union as follows: >>> Name :Yang Fang >>> Address: NO.133 Bin Wang Road,yiwu city, Zhejiang province,China >>> Best regards, >>> Jennifer yang >>> >>> 2009/2/18 Adam Rosenbloom <[email protected] << >>>> Jennifer, >>>> >>>> All right. I tried again. I took some string and laid it along the glass >>>> siphon. Then I took a flat ruler and measured the length of the string. The >>>> length of the glass alone is approximately 14.6 inches. >>>> >>>> This length does not include the black connecting piece or the free white >>>> wires coming out. Only from one tip of the glass to the other tip of the >>>> glass, including the parts of the glass that are inside the brass >>>> fasteners. >>>> >>>> I imagined that a small section in the middle of the tube would be filled >>>> with missing glass based upon on the amount of shattered glass that was >>>> present in the packaging. >>>> >>>> That is the best I can do. 14.6 inches for the length, but you must realize >>>> that it cannot be perfectly exact. But it should be close. >>>> >>>> The diameter of the tube is 0.5 inches. >>>> >>>> Hope this helps. >>>> >>>> Sincerely, >>>> >>>> >>>> Adam F. Rosenbloom >>>> Permanently Certified New York State Music Educator >>>> President >>>> Kidsmusic LLC >>>> >>>> >>>> >>>> From: Jennifer yang <[email protected] </> > >>>> >>>> Date: Wed, 18 Feb 2009 00:36:51 +0800 >>>> >>>> To: Adam Rosenbloom <[email protected] < >>>> >>>> Subject: Re: Chandelierpiece006.pdf.zip >>>> >>>> Dear Adam Rosenbloom, >>>> About the broken piece, you gave me the size is 12 inches X 8 inches, Is it >>>> the diameter by length? Please confirm it again. Thanks! we need the glass >>>> siphon size in diameter by length. it <http://length <http://length/> it/> > is better. >>>> >>>> I am very sorry about the last package, this time we will pack it well and >>>> stick some warning indications on the package. >>>> Looking forward to hearing from you soon . >>>> Best regards, >>>> Jennifer yang >>>> >>>> >>>> 2009/2/17 Adam Rosenbloom <[email protected] > >>>>> Jennifer, >>>>> >>>>> You should know, in addition, that there were no warning indications on >>>>> the package such as "HANDLE WITH CARE" or "CONTAINS GLASS." >>>>> >>>>> It would be nice to see stamps with these sorts of indications on them – >>>>> in English and Chinese – on the outside of the package when I open it. >>>>> >>>>> Sincerely, >>>>> >>>>> Adam F. Rosenbloom >>>>> Permanently Certified New York State Music Educator >>>>> President >>>>> Kidsmusic LLC >>>>> >>>>> >>>>> >>>>> From: Jennifer yang <[email protected] <> >>>>> >>>>> Date: Tue, 17 Feb 2009 15:43:40 +0800 >>>>> To: Adam Rosenbloom <[email protected] < >>>>> Subject: Re: Chandelierpiece006.pdf.zip >>>>> >>>>> Dear Adam Rosenbloom, >>>>> I am sorry to hear that.About the broken piece,I think it is a good idea >>>>> we try to send you a replacement ,could you tell me the size of that >>>>> piece?then we can remake it again and send to you by air ,I hope you can >>>>> pay for the air freight. >>>>> Please give me the size of that broken piece! >>>>> Best regards, >>>>> Jennifer yang >>>>> >>>>> >>>>> 2009/2/16 Adam Rosenbloom <[email protected] >>>>>> Dear Jennifer, >>>>>> >>>>>> I am afraid there is a problem. My building superintendent was trying to >>>>>> put the chandelier together for me. Even before the pieces were unwrapped >>>>>> he noticed that one of the pieces was broken. He wanted to know if I >>>>>> wanted to send the entire chandelier back. I said that I wanted to >>>>>> contact you first. >>>>>> >>>>>> I unwrapped the piece and laid it on my scanner so that you can identify >>>>>> it. I think it would be best for you to simply send me that one piece as >>>>>> a replacement part, rather than ship an entire new chandelier (which >>>>>> might get damaged in transport as well). >>>>>> >>>>>> I also asked the superintendent whether that piece was the ONLY piece >>>>>> that was damaged during transport. He said "Yes, all the other pieces >>>>>> arrived undamaged." >>>>>> >>>>>> So if you could just send me a replacement for that one piece, I think we >>>>>> will be fine. >>>>>> >>>>>> Sincerely, >>>>>> >>>>>> >>>>>> Adam F. Rosenbloom >>>>>> Permanently Certified New York State Music Educator >>>>>> President >>>>>> Kidsmusic LLC >>>>>> >>